Correspondence processing
Classify messages, extract facts, create summaries and route the results. SmartMail brings these steps together in a complete workflow built on Discover.
Solutions
Prebuilt workflows.
Useful results.
Process correspondence, identify important requests and bring structure to stored content. Connect Discover's workflows to your systems and processes, at scale.
Find your workflow
Start with the work you need to improve.
Complaints identification and analysis
Flag potential complaints, capture the issues and route them for confirmation. Use the structured results to understand recurring reasons for dissatisfaction.
FOI and SAR identification
Identify potential freedom of information and subject access requests in correspondence. Route them to the responsible team for confirmation and handling.
Records and retention
Classify stored content and extract information to support your records and retention processes. Build a more useful view of the information you hold.
Built on Discover
One platform. Your requirements.
Connect it to your process
Use a complete workflow through an adapter, or send content and receive results through Discover's APIs.
Configure from your examples
Shape workflows without writing code. Test against representative data and control changes before publication.
Own the results
Run in your Azure environment. Each workflow creates a structured, sovereign dataset for automation, insight and analytics.
See how it would work for you.
Bring a process, sample content and expected volumes. We'll walk through the relevant capabilities, connections and ways to evaluate the results.