Identify
Flag potential complaints against your configured categories and examples.
Complaints identification and analysis
Find potential complaints.
Understand the issues.
Identify potential complaints in everyday correspondence. Summarise concerns, extract facts and route results for confirmation, with structured data to analyse recurring issues.
Workflow in action
See the concern behind the enquiry.
Dissatisfaction can appear in a general mailbox, without a complaint label. Identify the concern and send useful context into your complaints process.
Summarise
Capture the issue and relevant facts alongside the flag.
Route for confirmation
Send the results to the responsible team or system. Confirmation and handling follow your complaints process.
Adapters and APIs
Put the context into your process.
Connect a workflow
Use an adapter to connect the processing. An overdue application enquiry can become a case record with a potential complaint flag, summary and key facts.
Use the APIs
Send correspondence from a system or process and receive structured results for the next step.
No-code configuration
Configure around your complaints process.
Build from examples without writing code. Use your own correspondence to shape how the workflow identifies and describes concerns.
Provide examples
Include complaints alongside ordinary enquiries, with the results you expect.
Test the distinction
Review representative correspondence and refine the configuration.
Manage changes
Test new versions as categories or requirements change. Control when they are published.
Reusable data and control
Understand why people complain.
Each workflow creates a structured, sovereign dataset you own. Use it alongside your complaints records to investigate recurring issues and outcomes.
Find recurring themes
Analyse contact reasons and extracted information to explore delays, service problems and other concerns.
Keep control
Run in your Azure environment, with access controls, versions and audit records.
Evaluate at volume
Assess identification quality, processing speed and cost against your correspondence and expected volumes.
See it with your correspondence.
Walk through what the workflow identifies, where the results go and how to assess them against your requirements.