Receive
Connect a mailbox or send correspondence from another system.
Correspondence processing
Process correspondence.
At scale.
SmartMail, built on Discover, brings classification, extraction, summaries and routing into one prebuilt, proven workflow. Configure it around your examples in your Azure environment.
Workflow in action
From message to next step.
Automate sorting and copying. Capture useful information as structured data and put it to work across your process.
Understand
Classify content, extract key facts and create summaries.
Route
Send the results to the right system, record or next stage.
Reuse
Keep structured data for automation, reporting and analysis.
Identifying potential requests and complaints
Where configured, the workflow can flag potential complaints or information requests for confirmation.
Adapters and APIs
Connected to your process.
Use a complete workflow
Connect through an adapter. An email can be categorised, summarised and passed into a case record with its key facts.
Use the APIs
Send correspondence from new or existing systems and receive categories, summaries and facts for the next step.
Adapters are available for Outlook, SharePoint and SQL. Setup depends on the workflow, permissions and destination.
No-code configuration
Built around your correspondence.
Configure without writing code. Use your own examples and expected results.
Build from examples
Guide how your correspondence is classified and processed.
Test the results
Review representative content and refine the configuration before use.
Manage changes
Test new versions and control publication. Keep a record of changes.
Reusable data
See the demand behind the messages.
You own the structured, sovereign dataset each workflow creates. Reuse it for service planning, analytics and further automation.
Understand demand
See how much correspondence concerns each category.
Spot recurring issues
Use extracted facts and summaries to explore common themes.
Follow changes over time
Analyse how those themes and volumes develop.
Ownership and governance
Keep control at volume.
Your Azure environment
Own your correspondence and the datasets created from it.
Governance throughout
Control access, test changes and retain versions and audit records. Documentation and test evidence support internal review.
Scale you can evaluate
Compare the models you choose against your correspondence. Assess accuracy, processing speed and cost at your expected volumes.
See it with your correspondence.
Bring your message types, systems and volumes. Evaluate a defined workflow through a Discovery or Pilot engagement.