Process correspondence
Turn incoming messages into categories, summaries and key facts. Route the results into a case record or the next stage of your process.
Public sector
AI for public services.
Built for scale.
Classify content, extract facts and create summaries with prebuilt, proven AI capability. Connect the results to your service processes and retain ownership of your data in your Azure environment.
Where to start
Start with a defined service process.
Identify potential complaints
Capture the issues raised and route potential complaints for confirmation. Use structured data to understand recurring reasons for dissatisfaction.
Identify information requests
Flag potential freedom of information and subject access requests. Route them to the responsible team for confirmation and handling.
Structure stored information
Classify content and extract information to support your records and retention processes.
Connected results
From message to service record.
A service mailbox sends a message for processing and receives a summary, category and key facts. The results can populate a case record, guide routing and contribute to demand reporting.
Use a complete workflow through an adapter, or connect through Discover's APIs. Adapters are available for Outlook, SharePoint and SQL.
Correspondence processed
- Category
- Change of address
- Key facts
- Account reference
New address - Summary
- Request to update
account details
Your service requirements
Configure. Test. Keep control.
Shape it around your service
Use build from examples to configure workflows around your own content, without writing code.
Evaluate before you scale
Test against representative data. Assess results, processing speed and cost together. You select and connect your own models.
Control how it changes
Manage when changes are published, with access controls, workflow versions and audit records.
Architecture documentation, deployment guidance and test evidence support your internal review.
Evaluate a workflow for your service.
Bring your process, content and expected volumes. Discovery and Pilot engagements provide a way to assess a defined workflow before wider deployment.